Shipping and Returns

At Plants Enhance Artificial Plant Suppliers I am always trying to make sure that I can give the best value for money and with this in mind I have changed the shipping charges to take into account the Post Office changing their parcel pricing.

Now there is a flat rate shipping charge of only £4.95 (plus VAT) regardless of how many artificial plants, flowers, fruit or trees you want.  Even better spend £70.00 or over (before VAT) and then you get free shipping

HERMES DELIVERIES 

I have been trying out Hermes and am very pleased with the service that they have given so far.

The reason I went with Hermes is that in April the Post Office not only put up their prices but they also changed how they categorise the parcels.  The problem then was that my products whilst relatively light in weight are often quite bulky.  Due to the size of the boxes I was then having to pay virtually double the cost so I felt it was better to go with a courier company that collected from my premises and their charges were actually less than the Post Office for a lot of products.

Once paid for your chosen artificial plant, tree, fake fruit or single stem flower will be dispatched within4 working days but please allow 8/10 working days for delivery.  In most cases delivery is a lot quicker than this but "just in case"!  If there is going to be a delay on any item we will notify you and you can then decide how you wish to proceed. 

 

TNT DELIVERIES 

Heavier and more bulky items such as the artificial hanging baskets and fake trees are still shipped with TNT or UK Mail

 

EXPRESS DELIVERY

I am now able to offer express delivery.  As you go through the checkout you can click on EXPRESS DELIVERY.  Items are shiped on a next working day usually with UK Mail (subject to stock availability.)

 

 

Refund

In the very unlikely event that you are not happy with any of our artificial trees, plants, fruit or single stem flowers then please notify us within 7 working days. It will then be your responsibility to re-wrap the item, which must be in good condition, securely and ship it back to us (we would recommend recorded delivery where applicable.) For larger items please make a note of the consignment number. If you need help with this we will arrange shipping but any expenses incurred by ourselves in doing this will be debited from the full refund that will be given within 30 days.  Upon safe return of the items a refund will be issued less the original cost of shipping.

Cancellation

Please be aware that if you cancel your order a charge of £5.00 will be deducted from the refund given to help towards the cost of refunding your card.

PLEASE NOTE : Any artificial trees or plants that are planted into any planters by Plants Enhance Online Ltd on your request CANNOT be returned. These are classed as bespoke items and as such we cannot offer a return service on these items.

Liability

Please ensure that you check your item when the delivery is made to you. If by any strange chance the item has been damaged in transit then please refuse delivery. It would be best if you could arrange for someone to be present when the item is delivered so that a signature can be obtained from the delivery driver and you can examine the goods. If there are any shortages within your order then please notify us within 3 working days

Thank you.

PLEASE REMEMBER I love to speak to you so feel free to either email sales@plantsenhance.com or phone 01934 524861

IVY SELECTION BOX


With Christmas just around the corner I want to offer you an Ivy Selection box 

There are only 6 boxes available so it is a case of first come first served.

The saving is a massive £10.08 

Read More or Visit the Blog

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