DISPATCH:  Once paid for your chosen artificial plant, tree, fake fruit or single stem flower will be dispatched within 2 working days but please allow 3/5 working days for delivery.   If there is going to be a delay on any item we will notify you and you can then decide how you wish to proceed.  Carriage is included in the cost of your item to the UK mainland only.  If you wish to have any artificial plants, trees, fake fruit or single stem flowers delivered elsewhere then please contact us for a quote for that specific destination.

REFUND:  In the very unlikely event that you are not happy with any of our artificial trees, plants, fruit or single stem flowers then please notify us within 7 working days.   It will then be your responsibility to re-wrap the item, which must be in good condition, securely and ship it back to us (we would recommend recorded delivery where applicable.)   For larger items please make a note of the consignment number.  If you need help with this we will arrange shipping but any expenses incurred by ourselves in doing this will be debited from the full refund that will be given within 30 days. 

PLEASE NOTE :  Any artificial trees or plants that are planted into any planters by Plants Enhance Online Ltd or Planters Online Ltd on your request CANNOT be returned.  These are classed as bespoke items and as such we cannot offer a return service on these items.

LIABILITY:  Please ensure that you check your item when the delivery is made to you.  If by any strange chance the item has been damaged in transit then please refuse delivery.  It would be best if you could arrange for someone to be present when the item is delivered so that a signature can be obtained from the delivery driver and you can examine the goods.  If there are any shortages within your order then please notify us within 3 working days

Thank you.